Frequently Asked Questions

General #

What is Trackberry? #

Trackberry is a platform for managing fresh produce shipments. It automates document processing, document checks, and real-time tracking for the fresh produce supply chain. It also works for general goods, such as parts or components: set What you import to General goods under Organization settings → General, and invoices and packing lists are read accordingly.

Who is Trackberry for? #

Trackberry is designed for:

• Importers — Receive and validate packing lists and quality documents from suppliers
• Exporters — Share shipment data with buyers transparently
• Quality managers — Automate quality validation and track compliance
• Logistics coordinators — Monitor shipment progress in real-time

What produce types does Trackberry support? #

Trackberry supports 80+ produce types without configuration, including:

• 🥑 Avocados — Hass and other varieties
• 🍇 Grapes — Table grapes including Thompson, Red Globe, etc.
• 🍊 Citrus — Oranges, lemons, mandarins, clementines, grapefruit
• 🫐 Berries — Blueberries, strawberries, raspberries, blackberries, goldenberries
• 🍈 Pomegranates
• 🥭 Mangoes
• 🍑 Stone fruit — Peaches, nectarines, plums, cherries, apricots
• 🥝 Kiwi
• 🌿 Asparagus
• 🫒 Figs
• …and many more (peppers, tomatoes, herbs, melons, pears, dragon fruit, etc.)

New produce types are added regularly. If you ship a produce type not yet listed, Trackberry will still process it — the extraction engine handles any produce name and learns from each document.

Does Trackberry support mixed produce shipments? #

Yes. A single shipment can contain multiple produce types — for example, goldenberries and figs in the same container. Trackberry handles this automatically:

• Each packing line is tagged with its produce type
• A produce column appears in the packing table when a shipment contains more than one produce type
• Invoice prices are matched per produce, so different products can have different prices within the same shipment

Documents & Processing #

What file formats are supported? #

Trackberry can process:

• Excel files (.xlsx format) — recommended for packing lists (most reliable extraction)
• PDF documents (packing lists, quality reports, phytosanitary certificates)
• Images (.jpg, .png) — processed with OCR

For packing lists specifically, Excel files produce the best results because Trackberry reads cell values directly without needing to reconstruct table structure from the page layout.

How accurate is the data extraction? #

Trackberry’s extraction engine achieves high accuracy across standard packing list formats. The system:

• Extracts pallet numbers, produce names, calibre, box counts, and weights
• Handles multi-page documents and complex table layouts
• Learns from corrections to improve over time

All extracted data should be reviewed by your team before approval.

How long does document processing take? #

Most documents are processed in 10–30 seconds. Complex multi-page PDFs or images requiring OCR may take up to 60 seconds.

Can I correct extraction errors? #

Yes. It depends on where the error is:

1. Trackberry misread a correct document. An admin can choose Re-extract data from the document’s ⋯ menu to read it again. If it was filed as the wrong kind of document, an admin can change its category.
2. The document itself is wrong. Choose Report a problem on the document to ask the shipper for a corrected file. They get a link to upload it, no login needed, and it replaces the original on the shipment. See Document Corrections.
3. You already have a corrected file. Use Replace on the shipment’s edit page.

If the same kind of document is misread again and again, contact support so we can improve it.

Exporting & Integrations #

Can I integrate Trackberry with my ERP? #

Yes. Trackberry supports three integration methods:

• Direct API connections for modern ERP systems
• File export (XLSX) for systems with file import
• UI automation (mouse & keyboard simulation) for legacy software without API support

See the Exporting Data & ERP Integration guide.

Does Trackberry have a public API? #

Yes. It mostly reads. Create a token under Organization settings → API & webhooks and your scripts can read shipments, tracking, free time, alerts, checks, documents and packing lists as JSON. A token created as “Read and write” can also make and revoke customer tracking links and upload documents for Trackberry to read, which can start a new draft shipment. Nothing in the API can approve or edit a shipment. Admins can also set up webhooks so Trackberry calls your system when a shipment changes. See The Trackberry API, and Integrations & API Access for the other ways to connect Trackberry to your systems.

Can I organize shipments with labels? #

Yes. You can create custom color-coded labels and tag shipments for easy filtering and organization. Labels are shared across your organization and can be applied individually or in bulk. Admins can rename, recolor, or delete labels under Organization settings → Shipments → Labels. See the Shipment Labels guide.

Account & Security #

How does passwordless login work? #

Instead of passwords, Trackberry uses magic links:

1. Enter your email on the sign-in page
2. Receive a magic link via email
3. Click the link to authenticate

Magic links expire after 20 minutes and can only be used once. You can request up to 5 links for the same email address in 15 minutes.

How do I delete my account or sign out a lost phone? #

Open User settings → Account & devices. Signed-in devices lists the phones and tablets signed in to the Trackberry app (the iOS and Android apps aren’t available yet), and you can sign out any of them, or all at once. Delete account permanently deletes your account and personal data. If you are the only owner of an organization other people use, hand over ownership first. See Your Account.

Can I belong to multiple organizations? #

Yes. A single Trackberry account can be a member of multiple organizations. Open the menu under your avatar, top right, and pick another one under Switch organization. The same menu has Create new organization, which works even if you already belong to one.

How is my data secured? #

• All data is encrypted in transit (TLS/SSL) and at rest
• Authentication via secure, time-limited magic links
• Role-based access control limits what each user can see and do
• Automated daily backups with 30-day retention
• All data stored in the EU (Germany)

For full details, see Security & Data Protection.

Inbound Emails #

What email address do I send documents to? #

Your organization’s inbound email address is [email protected] — replace your-slug with your organization’s URL slug. You can also see it, and copy it with a click, on the Inbound email address page in the menu under your avatar. That page also lists the latest emails received and the time they saved you.

Can I add the Trackberry address to a team distribution list? #

Yes. You can add your Trackberry inbound address as a member of any team distribution list or group alias (e.g., Google Groups, Microsoft 365 distribution lists). Trackberry will detect the delivery even when its address only appears in the email envelope, not in the To or CC fields.

What happens when someone replies to a shipment email? #

Trackberry automatically threads the reply to the correct shipment using email headers. Any attachments are added to the shipment, and the email body is analyzed for status updates.

What if someone sends an email about a shipment outside the thread? #

Trackberry looks for a transport reference (B/L or AWB number) or container number that matches an existing shipment. When the subject names a container or AWB, only the subject is used; otherwise the body is searched too. If nothing matches, a new shipment is created. See How Emails Are Matched to Shipments.

Does Trackberry read the email body or just the attachments? #

Both. Attachments are processed through the document extraction pipeline as usual. The email body is analyzed by AI to classify the message, extract key dates, and suggest status changes.

What does “Auto-applied” mean on a message? #

When AI analyzes an email and suggests a status change (e.g., “arrived”), Trackberry can apply it automatically for low-risk transitions. The “Auto-applied” badge indicates this happened without manual intervention.

Can I override an auto-applied status change? #

Yes. Auto-applied changes work through the normal status transition system. You can manually update the shipment status at any time.

Public Tracking #

Which shipping lines and airlines can Trackberry track? #

The complete list is public at trackberry.com/carriers, refreshed daily. You can search it by carrier name, SCAC code or IATA code, and it shows which carriers were added or removed recently. See the Container Tracking guide for details. Trackberry also follows the courier waybills of original documents sent ahead of the cargo, for about 15 express couriers such as DHL Express, FedEx, and UPS.

How do I share a shipment with someone outside my organization? #

Turn on Enable public status pages under Organization settings → Public tracking. Each shipment then gets a shareable tracking URL that anyone can view without logging in.

What information is visible on the public page? #

The tracking map, transport details, status, and containers are always shown. You can also choose to share specific document types and packing summaries under Organization settings → Public tracking.

How do email subscriptions work? #

Visitors enter their email on the public tracking page and click a confirmation link. The link opens a page with a Confirm subscription button, and the subscription starts once they click it. After confirming, they receive email updates when the shipment status, ETA, or transport reference changes. Each email includes an unsubscribe link.

Feedback & Feature Requests #

How do I submit feedback or request a feature? #

Click the Feedback button in the bottom-right corner of any page. You can submit bug reports, feature requests, questions, or general feedback, and it goes straight to our team.

Can I submit feedback anonymously? #

You don’t need a Trackberry account to submit feedback — just provide an email address. If you’re signed in, your account is linked automatically.

Can I make my feedback private? #

Yes. When submitting feedback, choose Private visibility. Private feedback is only visible to you, your organization members, and the Trackberry team.

Billing & Plans #

How much does Trackberry cost? #

The first two weeks are free. After that, the published price is €15 per container, billed on containers that ship rather than on seats or a monthly subscription. Your own rate is shown on the billing page. By default a bill of lading with several containers is one charge; an admin can set Shipment unit to one shipment per container under Organization settings → Shipments, which then charges each container. All prices exclude VAT. See trackberry.com/pricing for the full price list, including ERP integration, and Billing for how charges work.

Is there a free trial? #

Yes. Every new organization gets 14 days free, with no card required, starting the day the organization is created. Containers you track during the trial are never charged. No invitation is needed: enter your email at trackberry.com/users/sign_in and Trackberry creates your account.