How do I sign in to the iOS or Android app?

The apps have no password. Enter your email address and we send you a sign-in link; open it on your phone to sign in.

My sign-in link expired or never arrived.

A sign-in link expires after 20 minutes. Ask for a new one from the sign-in screen at any time. If no email arrives, check your spam folder, then write to us from the address you use for Trackberry.

How do I delete my account?

Open Settings in the app and choose “Delete account…”. You can also request the deletion from a web browser.

Where are the guides?

How Trackberry works, from sending your first documents to reading a shipment, is explained in the Trackberry Learn hub.

I have an idea for Trackberry. Where do I send it?

Send it through the feedback form. The roadmap shows what is planned, and the changelog what has shipped.

Support

Questions about your account, the apps or a shipment. Email us, or start with the answers below.

Email support

support@trackberry.com

A person reads every message and replies by email.

Email support

What to include

The name of your organization in Trackberry
The container number or air waybill, if it is about a shipment
A screenshot, if something on screen looks wrong

Common questions

How do I sign in to the iOS or Android app?: The apps have no password. Enter your email address and we send you a sign-in link; open it on your phone to sign in.
My sign-in link expired or never arrived.: A sign-in link expires after 20 minutes. Ask for a new one from the sign-in screen at any time. If no email arrives, check your spam folder, then write to us from the address you use for Trackberry.
How do I delete my account?: Open Settings in the app and choose “Delete account…”. You can also request the deletion from a web browser.
Where are the guides?: How Trackberry works, from sending your first documents to reading a shipment, is explained in the Trackberry Learn hub.
I have an idea for Trackberry. Where do I send it?: Send it through the feedback form. The roadmap shows what is planned, and the changelog what has shipped.