Documentation
How Trackberry works, feature by feature. If you are setting up for the first time, start with the Quick Start.
Getting Started
Receiving Shipments
- Receiving Shipments Learn how to receive, process, and manage shipments in Trackberry.
- Receiving Documents by Email Route supplier and forwarder email into Trackberry so documents, status updates, and sh...
- Registering a Container Early Create a draft shipment from a booking confirmation so a container appears on your dash...
Checking Quality
Tracking Shipments
- Container Tracking Track ocean and air shipments with carrier milestones, vessel positions on a map, and t...
- Shipment Monitoring How Trackberry watches for shipments that have stopped making progress, and where those...
- Notifications How Trackberry tells you when something happens to a shipment — in-app, on your phone, ...
- Public Tracking Pages Share live shipment tracking with customers, partners, and external parties — no login ...
- Calendar View shipments by arrival date and sync arrivals to Outlook, Google Calendar, or Apple ...
Planning & Selling
- Stock Overview Aggregate your incoming stock across shipments in a pivot table grouped by calibre, var...
- Pallet Pre-allocation Reserve boxes from incoming pallets for specific customers before the shipment arrives.
- Shipment Labels Organize and filter shipments using custom color-coded labels.
- Bulk Actions Select multiple shipments and perform actions like archiving, labelling, and exporting ...
Getting Data Out
Customizing & Admin
- Customizing Columns Choose which columns to display on the shipment list, dashboard, stock overview, and pa...
- Customizing Filters Enable optional filters on the Dashboard and Stock Overview to narrow shipments by grow...
- Managing Your Team Invite members, manage roles, and configure approved senders.
Knowledge Base
Looking for how container shipping works rather than how Trackberry works? The guides and the glossary cover the trade itself.