Documentation
How Trackberry works, feature by feature. If you are setting up for the first time, start with the Quick Start.
Getting Started
Receiving Shipments
- Receiving Shipments Learn how to receive, process, and manage shipments in Trackberry.
- Receiving Documents by Email Route supplier and forwarder email into Trackberry so documents, status updates, and sh...
- Registering a Container Early Create a draft shipment from a booking confirmation so a container appears on your dash...
Checking Quality
Tracking Shipments
- Container Tracking Track ocean and air shipments with carrier milestones, vessel positions on a map, and t...
- Shipment Monitoring How Trackberry watches for shipments that have stopped making progress, and where those...
- Demurrage & Free Time Count down the free days on every ocean container, see which ones are about to start co...
- Notifications How Trackberry tells you when something happens to a shipment — in-app, on your phone, ...
- Public Tracking Pages Share live shipment tracking with customers, partners, and external parties — no login ...
- Calendar View shipments by arrival date and sync arrivals to Outlook, Google Calendar, or Apple ...
Planning & Selling
- Trading View Pivot incoming stock by produce, calibre, variety and pack format, with QC scores and d...
- Pallet Pre-allocation Reserve boxes from incoming pallets for specific customers before the shipment arrives.
- Shipment Labels Organize and filter shipments using custom color-coded labels.
- Bulk Actions Select multiple shipments and perform actions like archiving, labeling, and exporting i...
Getting Data Out
Customizing & Admin
- Customizing Columns Choose which columns to display on the shipment list, dashboard, stock overview, and pa...
- Customizing Filters Enable optional filters on the Dashboard and Trading View to narrow shipments by grower...
- Managing Your Team Invite members at the right role, remove access when someone leaves, and control which ...
Knowledge Base
- Frequently Asked Questions Answers to common questions about produce types, document processing, integrations, inb...
- Security & Data Protection How Trackberry protects your data, including encryption, backups, and data residency.
- Troubleshooting Solutions to common issues with sign-in, document extraction, quality checks, tracking ...
Looking for how container shipping works rather than how Trackberry works? The guides and the glossary cover the trade itself.