Documentation
How Trackberry works, feature by feature. If you are setting up for the first time, start with the Quick Start.
Getting Started
Receiving Shipments
- Receiving Shipments Learn how to receive, process, and manage shipments in Trackberry.
- Receiving Documents by Email Route supplier and forwarder email into Trackberry so documents, status updates, and sh...
- Registering a Container Early Create a draft shipment from a booking confirmation so a container is in Trackberry, an...
- Document Library Find any invoice, B/L or certificate across all your shipments, file them in your own f...
- Purchase Orders Load your ERP open purchase-order lines so invoice lines match your articles by order n...
- Product Catalogue Load your articles from your ERP, map each supplier's part numbers to them, and get inv...
Checking Quality
- Document Checks Configure and manage the automated rules that compare a shipment's documents and the da...
- Quality Inspection Reports View extracted inspection scores, per-pallet results, and photos from third-party quali...
- Document Corrections Ask a shipper for a corrected document from the shipment itself, with a no-login upload...
- Invoice Pricing View extracted invoice prices alongside packing data on the shipment page.
Tracking Shipments
- Shipments List & Archiving Find the shipments that need you through the list's tabs, and let Trackberry archive th...
- Container Tracking Track ocean and air shipments with carrier milestones, vessel positions on a map, and t...
- Shipment Monitoring How Trackberry watches for shipments that have stopped making progress, and where those...
- Demurrage & Free Time Count down the free days on every ocean container, see which ones are about to start co...
- Notifications How Trackberry tells you when something happens to a shipment — in-app, on your phone, ...
- Public Tracking Pages Share live shipment tracking with customers, partners, and external parties — no login ...
- Calendar View shipments by arrival date and sync arrivals to Outlook, Google Calendar, or Apple ...
- Statistics & Incidents What each chart on the Statistics page shows, and how incidents such as delays, rollove...
Planning & Selling
- Trading View Pivot incoming stock by produce, calibre, variety and pack format, with QC scores and d...
- Pallet Pre-allocation Reserve boxes from incoming pallets for specific customers before the shipment arrives.
- Shipment Labels Organize and filter shipments using custom color-coded labels.
- Bulk Actions Select multiple shipments and perform actions like archiving, labeling, and exporting i...
- Expected Containers Plan the containers your suppliers have agreed to send before any document exists, and ...
Getting Data Out
- Exporting Data & ERP Integration Integrate Trackberry with your ERP system via API, file export, or automated UI interac...
- Integrations & API Access What you can automate today, from the API and inbound email to calendar feeds, file exp...
- The Trackberry API Read shipments, tracking and documents from your systems, upload documents, share track...
- Connect Trackberry to your AI assistant Ask Claude, ChatGPT or Cursor about your shipments, free time, alerts and documents. Re...
- Webhooks Have Trackberry call your system when a shipment’s status or ETA changes, its checks fi...
Customizing & Admin
- Customizing Columns Choose which columns to display on the shipment list, dashboard, stock overview, and pa...
- Customizing Filters Enable optional filters on the Dashboard and Trading View to narrow shipments by grower...
- Managing Your Team Invite members at the right role, hand over ownership, remove access when someone leave...
- Your Account Sign in with an emailed link, change your email address safely, sign out a lost phone, ...
- Billing Your free 14-day trial, what a shipment costs after it, what counts as one, when you ar...
- Companies See every supplier, forwarder and customer once, however their name is spelled on docum...
Knowledge Base
- Frequently Asked Questions Answers to common questions about produce types, document processing, integrations, inb...
- Security & Data Protection How Trackberry protects your data, including encryption, upload checks, API tokens, bac...
- Troubleshooting Solutions to common issues with sign-in, document extraction, document checks, tracking...
Looking for how container shipping works rather than how Trackberry works? The guides and the glossary cover the trade itself.