Public Tracking Pages

Goal #

Share a live view of a shipment with someone outside your organization (a customer, receiver, or freight partner) without giving them an account, and control exactly how much they see.

Before you start #

• Admin or Owner role, to turn public pages on and choose what they expose.
• A live shipment. Only validated, in transit, arrived, and in warehouse shipments are publicly visible. Drafts, shipments awaiting approval, and archived ones are not.
• A decision about disclosure. Everything is off by default, and prices are never shared. Read the toggle table below before enabling.

Enabling Public Tracking #

Public tracking is configured per organization:

1. Open Organization Settings and go to Public tracking
2. Under Public Status Page, toggle Enable public status pages on
3. Further controls appear, each off by default:

Everything saves the moment you toggle it. Once enabled, every live shipment gets a public tracking link that you can share. See Sharing the Link.

QC summary and QC inspection documents are separate switches. The summary is one grade and a sentence of remarks; the inspection documents are the pallet-by-pallet breakdown. It is perfectly reasonable to share the grade and leave out the detail.

What Visitors See #

The public tracking page shows:

• Your organization’s logo, or its name when you haven’t uploaded one (General in Organization Settings, Upload logo), and the shipment reference
• Status badge — Current shipment status (In Transit, Arrived, In Warehouse, etc.)
• Live tracking map — Interactive map with route and position. It is the same tracking card signed-in members see, including the route timeline, progress bar and event timeline
• Estimated arrival at your warehouse, when you have set it up and the date hasn’t passed, and recent ETA changes, whenever the ETA has been revised. See Customer links
• Transport details — Origin, destination, ETD, ETA, transport reference, carrier, vessel/flight
• Containers — Container numbers, seal numbers, individual ETAs, and cargo type badges (❄️ for frozen)
• Shared documents — Download links for selected document types
• Packing details — Produce types, varieties, calibres, pallet/box counts, weights, and organic (🌿) / GGN indicators when present
• QC inspection table — Per-pallet scores, recommendations, and defects, when enabled
• QC summary — Inspection company, date, quality grade, and remarks, when enabled

The tracking card is built from the same template as the internal one, so the map, route and freshness information always match the shipment page. The only difference is that the Check now button is left out, because it is for signed-in members only. See Container Tracking.

Only live shipments are visible publicly — validated, in transit, arrived, or in warehouse. Drafts and shipments waiting for approval are not accessible, and neither are archived ones.

The Tracked with Trackberry card #

Above the tracking, visitors who aren’t members of your organization see a card, Tracked with Trackberry, that says what Trackberry is. It offers two links: Save this shipment and Track your own shipments. Your own team doesn’t see the card, and there is no setting to hide it for everyone else.

Save this shipment opens a page with one email field. A signed-in visitor goes straight to the save, and picks an organization if they have several. Anyone else gets the usual sign-in email. A new address becomes an account, which is asked to name its company on first sign-in, and the shipment lands in it. The copy holds containers, route, dates, tracking, and the documents you share on that link. A shared invoice, packing list or QC report is copied whole, with what it prints and the data Trackberry read from it. Apart from those files, it doesn’t hold your supplier, customer, notes, labels, prices, packing details or QC details. The copy has the full carrier tracking, including vessel details that Simple tracking hides on the page. It reads tracking from your registration and doesn’t register or bill any tracking of its own. If you revoke a customer link before the save completes, nothing is saved.

Email Subscriptions #

Visitors can subscribe to shipment updates without creating a Trackberry account:

1. On the public tracking page, enter an email address in the Get Updates form
2. A confirmation email is sent to verify the address
3. Click the confirmation link in the email. It opens a page with a Confirm subscription button, and the subscription starts when the subscriber clicks it. This stops email security scanners, which open every link in a message, from confirming for them
4. From then on, the subscriber receives email updates when:
   • The shipment status changes
   • The ETA is revised
   • The transport reference is updated

Each notification email includes an unsubscribe link, which also opens a page with a button to confirm. Update emails also support the one-click unsubscribe built into most mail apps, so subscribers can leave without opening the page. Your organization’s logo appears at the top of these emails too.

Sharing the Link #

To get the link, open the shipment, click Share in the row of buttons at the top, and click Copy link under Public link. The link is there on live shipments once public pages are enabled. Paste it into an email or message to your customer.

Each link ends in a long random code that is unique to the shipment. It cannot be guessed from another link, so one customer cannot use their link to find your other shipments. Anyone who has the link can open the page, though, so treat it like a password: send it only to the people who should see that shipment. The page also tells browsers not to pass its address on to other websites.

Resetting a leaked link #

If a link has reached someone it shouldn’t have, an admin or owner can open the shipment, click Share, and click Reset public link, under the link. The old link stops working for everyone who has it, and Trackberry issues a new one, ready to copy in the same window. The button shows even when public pages are off or the shipment is archived, so you can cut off a leaked link before it comes back.

People subscribed to updates keep receiving them, and their emails carry the new link. Their confirmation and unsubscribe links keep working too. The reset is recorded on the shipment’s activity log.

Older links #

Older links ended in the shipment’s number instead of a random code. They no longer open for customers. A signed-in member of your organization who opens one is sent on to the new link. Anyone else sees the same page as for a link that doesn’t exist. To restore access for a customer, copy the link again from Share and send them the new one.

Confirmation and unsubscribe links in emails that subscribers already received keep working.

Tip: Signed-in members who visit the public tracking URL are automatically redirected to the full internal shipment view (if they have that preference enabled in their settings).

Customer links #

The link above is the same for everyone who gets it. When you send tracking to your own customers, make each one a customer link instead. It opens the same page, but led by the customer’s own order number, and you can cancel it without affecting anyone else’s.

To make one, open the shipment, click Share, and go to Customer links (it shows once public pages are on and the shipment is live). The Share button shows how many customer links the shipment has.

1. Enter the Customer’s order number, such as PO-4471. The page leads with it.
2. Optionally add an Internal label, such as the customer’s name. Customers never see it.
3. Click Create link, then Copy link and send it.

Any member who can edit shipments can make a link. Only an admin or the person who made it can click Revoke. A revoked link stops opening the page, and everyone who subscribed to updates through it is unsubscribed and receives no more emails.

Making customer links from your own system #

Typing order numbers in by hand works for the odd shipment. When your customers’ orders live in an ERP or order system, let it make the links instead: through the API, your system finds the shipment by its container or B/L number, asks Trackberry for a link with the customer’s order number, and prints the address on the order confirmation or delivery note. It can revoke the link the same way. Links made this way show in the Share window like any other, and the activity log notes that they came through the API.

Customer links are stricter than the general link:

• Documents on customer links (Public tracking in Organization Settings, under Public Status Page) picks which document types people with a customer link can download. None by default, whatever you share on the general link. The Share window lists what customers will see.
• Packing details, the QC summary and QC inspection details are never shown on a customer link, even if you share them on the general one.

Two more settings under Public Status Page make the page more useful to a customer:

• Days from arrival to your warehouse. Set a number of days and the page shows an estimated date at your warehouse: the arrival date plus that many days. They are calendar days, unless you set up your warehouse: then they are working days, skipping the days it is closed and public holidays. The date moves if the arrival date does. Leave it empty to show nothing.
• Websites allowed to embed the tracking page. Add one https address per line, such as https://portal.example.com, and those sites can show the page in a frame, for example inside a customer portal. Every other site is blocked.

The page also lists the latest changes to the ETA, dates only, so a customer can see whether the arrival has been moving.

Setting up your warehouse #

Say which days your warehouse receives containers, and the estimated date counts working days instead of calendar days. On the Public tracking page of Organization Settings, click Set up your warehouse (open days, state holidays, closures). Members can edit it from Public tracking in the settings menu; Viewers can only read it.

1. Fill in the warehouse’s Name and address (Street and number, Postal code, City, Country). Trackberry reads the state from the address.
2. Check Public holidays. It says which state’s holidays are counted. Leave Detected from the address unless that is wrong, and choose the right state instead. Where Trackberry has no holiday data for the country, only open days and closures count.
3. Tick the Open days, the days of the week it receives containers.
4. Click Save.

A day then counts when the warehouse is open that weekday and it is not a public holiday at the warehouse or at the port the container was discharged at. Under Closures and exceptions, add a From date and an optional To date, with a Note such as “Stock-taking”. Tick Open on this day (e.g. a public holiday) for a day you work although it would normally be closed. An exception wins over the weekdays and holidays. Remove warehouse takes the dates back to calendar days.

Access Control #

• Public tracking pages only work when Enable public status pages is turned on, under Public tracking in Organization Settings
• Admins control which document types and data sections are visible
• No authentication is required to view the page or subscribe to updates
• Private shipment data (prices, document checks, monitoring alerts, audit logs, internal notes) is never exposed on the public page. Prices are excluded from the packing table, and inspection photos are excluded from the QC table, even when those sections are shared