Match every charge to a container number

An invoice line that reads “Shipment tracking × 42” asks you to take the 42 on trust. Checking it meant counting shipments by hand and hoping your month ended on the same day our billing period did.

Every invoice now itemises those charges. Page one keeps the summary, so a month of tracking is one line with a quantity rather than forty-two lines to scroll past. A second page, “Charged shipments”, lists them one by one.

Each row names the shipment by the container number or Air Waybill you filed it under, with the date it was charged and the amount. The same table appears on the invoice page in Trackberry, where every row links through to the shipment. A charge you don’t recognise is one click from the cargo it paid for.

Sea and air are listed separately, each with its own count and subtotal. Both are billed the same way, but you reconcile them against different paperwork, and one merged list makes that harder than it needs to be.

The subtotals cover the shipment charges alone. The invoice total on page one also carries the platform fee, any credit applied and VAT, so those two figures are not meant to match. The number to compare against is the quantity on the metered line.

Charged once per consignment, not once per row #

A charge belongs to the transport reference, not to a row in your shipment list. That distinction does real work.

A pre-alert AWB and the real Air Waybill that follows it describe one consignment, so they are one charge. Merging two shipments that carry the same B/L does not produce a second charge. A container that stays open across a period boundary is billed on the cycle it was charged in, and not again in the next one.

Where we can’t name a charge, we say so #

A shipment charged before it had a container number appears under our own reference, and the row says that is what you are looking at. A few older charges belong to shipments that were deleted or merged before we recorded which one; those are counted and totalled in a “Not itemised” row rather than quietly dropped, so the count at the foot of the table still matches the metered line.

If it doesn’t match, the invoice states the gap in plain words and asks you to contact us. We would rather print a number we cannot account for than print a guess about why you were charged.

FAQ #

Why doesn’t the shipments total equal my invoice total? #

Because the itemised page covers shipment charges only. The invoice total also includes the platform fee, any credit applied and VAT. Compare the subtotals against the metered shipment line, not against the bottom of page one.

I merged two shipments for the same container. Was I charged twice? #

No. The charge is attached to the consignment, identified by its container number or Air Waybill. Two shipment rows describing one container are one charge, and merging or deleting a row does not create another.

A row shows a Trackberry reference instead of a container number. Why? #

That shipment was charged before a container number or Air Waybill had been recorded against it. The charge is correct and the row is labelled so you can tell it apart from the ones we can name properly.